Troubleshooting and contact
Checked against Inkling on , 4 min read
Open in InklingMost messages in Inkling say what happened and what still works; this page lists the common ones, and how to reach the team when that isn’t enough.
Before you start
If something seems broken, check Status first. When a problem is posted, it says which part of Inkling is affected. See Service status.
For sign-in problems, see Sign in, passwords and signing out.
Asking and answers
| Message | What it means | What to do |
|---|---|---|
| “Sign in to ask a question. Your question has been kept.” | Asking needs a free account, and you’re not signed in, or your session has ended. | Sign in from the message, in the same tab. Inkling asks the question once you’re in. |
| A panel with Answer this with Quick instead | You’ve used your Pro searches for today or your research reports for this month. The panel shows when the allowance resets. | Press Answer this with Quick instead, or wait for the reset. See Allowances and resets. |
| Paused right now beside Pro or Research | A posted status has paused that depth. | Ask anyway. Inkling answers at Quick and takes nothing from your Pro or Research allowance. |
| “We can’t take questions right now.” | An Outage is posted, a status has paused every depth, or Inkling can’t be reached. | Wait. The page updates itself when asking works again. |
| “This answer stopped before it finished. Ask again to retry it.” | The answer was cut off on Inkling’s side. | Ask the question again. |
| “The connection to the answer dropped and could not be resumed.” | Your connection broke and the page couldn’t pick the answer up again. | Reload the page to see whether the answer finished. If it didn’t, ask again. |
| “The question could not be sent. Check your connection and try again.” | The question didn’t reach Inkling. | Check your connection and ask again. |
| “This discussion could not be loaded. It may have been deleted.” | The discussion was deleted, or the link is wrong. | Open Discussions from the account menu and look for it there. |
Second opinions
| Message | What it means | What to do |
|---|---|---|
| Paused for today | “Second opinions have reached today’s spending ceiling and come back after midnight UTC.” | Try again after 00:00 UTC. Research reads more sources if you need a stronger answer today. |
| Paused right now | A posted status has paused second opinions. | Wait for the status to clear. |
| “0 of 20 left · resets …” | You’ve used this month’s second opinions. Pro currently includes 20 a month. | Wait for the date shown. |
Translate
| Message | What it means | What to do |
|---|---|---|
| “The translator could not be reached. Try again.” | Inkling couldn’t get a translation this time. | Try again in a moment. |
| “The text could not be sent. Check your connection and try again.” | The text didn’t reach Inkling. | Check your connection and try again. |
| Paused right now beside Translate | A posted status has paused translation. Your text stays in the box. | Wait for the status to clear. |
| A document is refused | The file is too large, has too many pages, or is a type Inkling can’t translate. | See If your file is refused. |
Notes
| Message | What it means | What to do |
|---|---|---|
| “That note is full. Save to a new note instead.” | The note has no room left for what you’re saving. A note holds up to 100,000 characters. | Save to a new note. |
| “That passage is longer than a note can hold. Select less of the answer.” | The selection is too long for any note. | Select a shorter part of the answer. |
| “Writing to notes is paused by Inkling right now. You can still read, copy and delete your notes.” | Saving to notes is paused for now. | Copy anything unsaved somewhere safe and try again later. |
Contact the team
- Open Contact.
- Enter your Name and Email. Company (optional) can stay empty.
- Under What would you like to discuss?, choose one:
- Pro early access, to ask for Pro. See Request Pro access.
- Partnership
- Privacy request, for a copy of your data, a correction such as a new email address, or deletion.
- Report a shared page. On a shared page, Report this page has a Use the contact form link that opens Contact with this chosen and the page’s address filled in.
- Something else, for anything not covered here.
- Write your Message and press Send message.
You’ll see Message received and “Your note is with the Inkling team.”, followed by the address the team will reply to. Replies come by email.
Limits
| Limit | Currently |
|---|---|
| Message length | 10 to 4,000 characters |
Good to know
- Account emails from Inkling say “Please do not reply to this message.” Use Contact instead.
- To report a suspected security problem, use the contact form with Something else, and don’t post the details in a discussion you share.
- When you write in, say what you were doing, the exact message you saw and roughly when. It helps the team find the problem.